Black Box Corporation, an industry-leading provider of IT connectivity solutions, today announced that the company was named a Bronze Award Winner of the 15th annual Stevie® Awards in the Front-Line Customer Service Team of the Year category. The awards recognize the achievements of contact center, customer service, business development, and sales professionals worldwide.
The Stevie Awards for Sales & Customer Service are the world's top honours for customer service, contact center, business development and sales professionals. The Stevie Awards organize eight of the world's leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®. More than 2,300 nominations from organizations of all sizes and in virtually every industry, in 51 nations, were considered in this year's competition. Winners were determined by the average scores of more than 160 professionals worldwide on nine specialized judging committees and will be recognized during a virtual awards ceremony on April 14.
"We are devoted to our customer business success and are extremely proud that our client service and support team has been recognized with a coveted Stevie Award," said Rick Gannon, Senior Vice President, Global Solution Integration Business at Black Box. "Our service and support teams are world-class, and this award recognizes our ability to successfully deliver premium IT and communications products and services to our clients."
Black Box is committed to delivering exceptional business value to its clients using both the company's range of products and Black Box's professional, on-site and support IT services. The Black Box customer support experience offers 24/7/365 support backed by professional experts with world-class tools, monitoring and on-site services to keep customers' solutions optimized and ensure maximum uptime for critical operations. To maintain a consistently high level of service, Black Box closely monitors customer and tech support staff and listens to customer feedback. The company's remarkable timeliness and responsiveness are documented both with statistics and customer satisfaction.